Deal's Management Law -- Bad management drives out good.
Taken to a more descriptive level, Bad Management drives out good people, innovation, productivity and ultimately profits. Yet astonishingly, may organizations are blind to this and place bad managers in a position to do grievous harm. And those bad managers don't disappoint do they?
In our earlier discussion about harpooning the whale, we mentioned some of those bad managers in the context of being arrogant driven, harpoon worthy buffoons. We'll wait while some of you go read it and get caught up.
40% of respondents to a recent survey in Europe cited "Bad Management" as the issue that makes them the most angry with their job. Even if you take out the perpetually unhappy employee, there is still a considerable number of folks who are negatively influenced by crappy managers. By any measure, angry employees are not a good thing. Just ask the postal service.
In 2007, Florida State University conducted a more comprehensive study, which corroborated the European findings and discovered virtually the same level of discontent due to to poor management.
According to their research, 40% of employees believe that they work for bad bosses. Broken down further:
39% said their managers failed to keep promises.
37% said their bosses did not give them the credit they deserved.
31% indicated their supervisor gave them "the silent treatment."
27% reported negative comments from their management.
24% claimed their bosses invaded their privacy.
23% stated that their supervisor blamed them or other workers to cover up personal mistakes.
The first statistic to me is the most troubling. Lacking grace, civility and even humility can be corrected with enough patience, leadership and training. But making a promise and not keeping it is a trust issue, plain and simple. And without trust, you have nothing. It is a miracle some of these companies even exist!
I recall a supervisor who would ask us each year what we wanted to accomplish that next year, both personally and professionally. In retrospect, he was merely citing that approach from his Manager 101 book since we all became highly invested in our goals, thinking that we might actually achieve something noteworthy to every one's benefit. But alas, it was not be. He did not fund any of our initiatives, did not follow up with any of our requests and did not share credit for any noteworthy accomplishment we produced in spite of him. And there was never another word that came out of his mouth that was trusted...
So if, according to Deal, Bad Management is against the law (Deal's Law anyway), why can't bad managers be charged with a crime and then punished?